Shipping policy
Last updated: October 9, 2026
Kozmoz Hall currently ships to addresses within the United States. Every order includes tracking.
Delivery Times
Total delivery time = processing time + transit time. Business days are Monday to Friday, excluding public holidays. Orders placed after 5:00 PM begin processing the following business day.
- Woven blankets: 1–3 business days processing + 2–5 business days in transit. Most orders arrive in 3–8 business days.
- All other products: made to order in 2–5 business days + 5–7 business days in transit. Most orders arrive in 7–14 business days.
If an order contains items from both groups, it may ship in separate packages, each following its own timeline. During peak season (October through December), allow a few extra days and order early for holiday gifting. Delivery times are estimates, not guaranteed arrival dates.
Shipping Rates
- Free standard shipping on orders of $99 or more.
- Orders under $99: flat $7 standard shipping.
Your final shipping cost is always shown at checkout before you pay.
Tracking
Once your order ships, you will receive a tracking number by email. Please allow 24 to 48 hours for tracking information to update after dispatch.
Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, email support@kozmozhall.com and we will work with the carrier to investigate. Shipping delays caused by the carrier are not grounds for a refund or cancellation.
Address Accuracy
Please make sure your shipping address is complete and correct at checkout. Kozmoz Hall is not responsible for orders delivered to an incorrect address you provided, or for refused or undeliverable packages due to an incorrect address.
Returns
Because our products are made to order, we do not accept returns for change of mind or size selection. Damaged, defective or incorrect items are replaced or refunded. See our Refund Policy for details.
Contact
For shipping questions, email support@kozmozhall.com.