Cancellation & Exchange Policy

Last updated: September 3, 2026

Because all Kozmoz Hall products are made-to-order and printed for each order, production preparation begins promptly after your order is confirmed. Please review this policy before placing your order.

Order Cancellations

Cancellation Window. You may cancel your order for a full refund within 12 hours of placing it, provided production has not yet begun. To request a cancellation, email support@kozmozhall.com immediately with your order number and the word CANCEL in the subject line.

After the 12-Hour Window. Once 12 hours have passed or production has begun (whichever comes first), the order cannot be cancelled, because your item is being printed on demand specifically for your order.

Cancellation Refund. Approved cancellations within the 12-hour window receive a full refund to the original payment method within 5 to 10 business days.

Exchanges

Because our products are made-to-order, exchanges are only accepted for defects caused by us.

When Exchanges Are Accepted (within 14 days of delivery)

  • Manufacturing defect: broken stitching, holes, fabric flaws, misprint, or cracked or faded print out of the box.
  • Wrong size shipped: the size on the garment tag does not match the size you ordered.
  • Wrong item, design, style, or color shipped due to our error.
  • Damage during shipping, with photo evidence of the damaged packaging and product.

When Exchanges Are NOT Accepted

  • Size selection errors made by you (please check our size chart before ordering).
  • Change of mind, no longer needed, or ordered by mistake (after the 12-hour cancellation window).
  • Subjective complaints such as "I do not like how it looks" or "the color is not exactly what I expected."
  • Minor color variation between your screen and the printed fabric, which is normal.
  • Damage caused by misuse, improper washing, or ironing directly on the print.

How to Request an Exchange

Email support@kozmozhall.com within 14 days of delivery. Include:

  • Your order number
  • Clear photos of the issue (for size errors, a photo of the garment tag; for print or damage issues, a clear photo of the product)

Our team reviews your request within 2 to 3 business days and responds with a resolution. Approved exchanges are reproduced and reshipped at no cost to you.

See our Return & Refund Policy for full details.

Contact

Questions? Email support@kozmozhall.com with your order number.