FAQs
Everything you need to know about ordering from Kozmoz Hall.
Ordering & Products
Are these one-size-fits-all or true sizes?
Our sweaters, sweatshirts, and pajamas come in standard unisex sizes S through 2XL. Please check the size chart on each product page before ordering, since novelty apparel can fit differently from everyday clothing.
Can I buy the couples pajamas separately, or only as a pair?
You can buy them either way. Each couples pajama set is sold as individual pieces, so you can order just the top, just the pants, or the full set. Mix and match sizes as needed.
What does "Full Set" mean on the ugly sweater listings?
"Full Set" means you get both pieces together (the sweatshirt top and the matching pajama pants). You can also order just the sweatshirt or just the pajama pants on their own from the same product page.
Are these actual knitted sweaters or printed?
Our ugly holiday designs are printed on soft, comfortable sweatshirt fabric, not itchy knitted wool. You get the fun ugly-sweater look with all-day comfort.
Production & Delivery
How long does it take to receive my order?
All items are made-to-order and printed after you order. Most orders arrive within approximately 7 to 15 business days: 2 to 5 business days for production plus 5 to 10 business days for shipping. See our Shipping Policy for the full breakdown.
Should I order early for the holidays?
Yes. From October through December, order volume is high and production and delivery can take a few extra days. We recommend ordering early so your outfits arrive in time for your event.
Do you ship internationally?
Yes, Kozmoz Hall ships worldwide. Shipping rates are calculated at checkout based on your destination.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24 to 48 hours for tracking to update after dispatch.
Returns & Cancellations
Can I cancel my order?
You can cancel for a full refund within 12 hours of placing your order, as long as production has not started. After that, production has begun and the order cannot be cancelled. See our Cancellation & Exchange Policy.
Can I return or exchange an item?
Because every item is printed on demand, we only accept returns or exchanges for defects caused by us, such as a misprint, a manufacturing flaw, the wrong size on the tag, or the wrong item shipped. We cannot accept returns for change of mind or for a size you selected yourself. See our Return & Refund Policy.
What if my item arrives damaged or defective?
Email support@kozmozhall.com within 14 days of delivery with your order number and clear photos of the issue. We review within 2 to 3 business days and reproduce or refund approved cases at no cost to you.
Care
How should I wash my items?
Machine wash cold, inside out, on a gentle cycle. Do not bleach. Tumble dry low or hang to dry. Do not iron directly on the printed design. Following these steps keeps your print looking great.
Still Have Questions?
Email us at support@kozmozhall.com and we will be happy to help.