Refund policy

Last updated: September 3, 2026

All Kozmoz Hall products are made-to-order and printed specifically for each order. Because every item is produced on demand once you place your order, we do not accept returns or refunds for change of mind, wrong size selection, or "I didn't like it" reasons.

We do, however, stand fully behind our work. If your order arrives with a defect caused by us, we will replace it or refund it.

Eligible for Replacement or Refund (Our Fault Only)

We will replace or refund your item at no cost to you if any of the following happens:

  • Manufacturing defect: broken stitching, holes, fabric flaws, misprint, faded or cracked print out of the box, unfinished seams, or visible fabric damage.
  • Wrong item shipped: you received a different product, design, style, or color than what you ordered.
  • Wrong size shipped: the size on the garment tag does not match the size you ordered (this is our error, not a size-choice error by you).
  • Print does not match the listing: the printed design is materially different from the design shown on the product page.
  • Damage during shipping: item arrives damaged with photo evidence of the damaged packaging and product.

Not Eligible

Because items are made to order, the following are not grounds for a return, replacement, or refund:

  • Change of mind, no longer wanted, or ordered by mistake.
  • You ordered the wrong size. Please check our size chart before ordering. If the garment matches the size you selected, it is not eligible.
  • The product looks slightly different from your screen (minor color variation between monitors and printed fabric is normal).
  • Normal fit or feel of the fabric when it matches the product description.
  • Damage caused by improper washing, ironing directly on the print, or general misuse.
  • Refused or undeliverable packages due to an incorrect address you provided.

How to Request a Replacement or Refund

  1. Email support@kozmozhall.com within 14 days of delivery.
  2. Include your order number and clear photos of the issue (for size errors, a photo of the garment tag; for print or damage issues, a clear photo of the product).
  3. Our team reviews your request within 2 to 3 business days and responds with a resolution.

Approved replacements are reproduced and reshipped at no cost to you. Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank.

Order Cancellation

You may cancel your order for a full refund within 12 hours of placing it, as long as production has not started. After that window, production has begun and the order can no longer be cancelled. To cancel, email support@kozmozhall.com with your order number and the word CANCEL in the subject line.

Contact

Questions about a return or refund? Email support@kozmozhall.com and include your order number.